Executive Operator & Post-Sale Systems Leader
Operational executive specializing in post-sale revenue protection, developer ecosystem scale, and cross-functional execution at the $100M–$300M ARR tier. Software engineer by trade, organizational mechanic by discipline.
Executive Operator
& GTM Systems Leader
$0.0M+
Strategic Revenue Shielded via Dual-Track CABs
0% churn across DoorDash, Affirm, Yahoo, and JPMC
+0%
Customer Account Reach Scale
Delivered under zero net-new headcount constraints
$0
Annual Legacy Software Overhead Eliminated
Removed within the first 90 days
0%
Customer Time-to-Production & Onboarding Friction
Reduction in customer ramp and activation time
$100M+ ARR / Post-Acquisition
Expanded scope to a VP-level strategic pillar under the VP of Product. Built a $45.7M+ ARR dual-track CAB across top-tier enterprise accounts with 0% churn, eliminated $137k in software waste, scaled account reach +632% YoY, executed the CTO CKO Hackathon, and co-authored the AI Knowledge Engine proposal using claude-code.
Globally Distributed
Stood up a globally distributed organization from 0 to 7 across Go, Java, Python, and TypeScript. Engineered open-source usage telemetry via Weekly Active Clusters and cut customer onboarding friction by 70%.
Renewal-Crisis Turnaround
Stood up 4 departments simultaneously. Embedded DX engineers directly alongside Field CTO offices during enterprise renewal crises, saving 10 strategic accounts from churn.
Two-Company Mandate
Doubled the global advocacy footprint in 7 months, served as Master of Ceremonies for flagship London and Chicago conferences, cut event spend by 4x via strategic partnerships, and scaled developer impressions by 52%.
APAC Market Expansion
Led international growth experiments and APAC market expansion, driving localized demand that forced core engineering to ship native SDKs and accelerating global developer registration.
Software engineer by trade, community builder by heart, and initiator by nature.
Raised by a fiercely resilient mother who built a life from scratch, inheriting a blue-collar work ethic, deep empathy, and a zero-B.S. approach to leadership. Never hiding behind corporate buzzwords or saying “that’s not my job.”
Hire and build for adaptability and first-principles thinking. Durable systems come from people who can learn faster than the market shifts.
Translate C-suite intent into technical execution and vice versa — fluency in both rooms is where retention and expansion actually happen.
Set the outcome, remove the friction, and defend the space teams need to move fast without permission bottlenecks.
Here is the thing about Jessica: She starts things. How many people can take a general goal and make it a reality without hand-holding? Jessica will walk into a difficult conversation with her head held high and come out with the exact outcome needed and enthusiastic enrollment from everyone involved.
Jessica is always a pleasure to work with. She is someone any company can be confident to have as their face to the community where they need someone empathetic, professional, and a true brand ambassador.
Jessica is masterful at collaborating across teams. She earns respect and demonstrates credibility across business and technical domains because of her ability to get buy-in across differing agendas.
Jessica brings immense energy, range, and gravitas. As a direct report, I didn't think twice once a task was in her hands — she delivers.